Shipping policy

SHIPPING POLICY

WENSCARLO — MEN'S CASUAL LUXURY

Website: https://Wenscarlo.store
Customer Support: help@Wenscarlo.store
Last Updated: 4 November 2026

1. INTRODUCTION

At Wenscarlo, we are committed to providing a reliable, transparent and convenient delivery experience for our customers throughout the United Kingdom.

We understand the importance of receiving your purchases safely and efficiently. Our shipping services are designed to accommodate different customer preferences while maintaining the quality of service associated with Wenscarlo.

This Shipping Policy explains our available delivery methods, estimated delivery times, shipping charges and procedures relating to orders placed through our website.

2. SHIPPING OPTIONS

We offer two shipping methods for eligible orders delivered within the United Kingdom.

EXPRESS SHIPPING

Estimated Delivery Time: 5–8 Working Days

Express Shipping is a paid delivery option for customers who prefer a shorter estimated delivery timeframe.

  • Estimated delivery within 5–8 working days.

  • Available for eligible UK delivery addresses.

  • Shipping charges are calculated and displayed at checkout.

  • Tracking information will be provided where available.

The applicable Express Shipping fee will be clearly displayed before you complete your purchase.

STANDARD SHIPPING — FREE

Estimated Delivery Time: 5–12 Working Days

Wenscarlo offers complimentary Standard Shipping for eligible orders within the United Kingdom.

  • Estimated delivery within 5–12 working days.

  • No standard delivery charge.

  • Available for eligible UK delivery addresses.

  • Tracking information will be provided where available.

Standard Shipping is automatically available at checkout for qualifying orders.

3. DELIVERY TIMEFRAMES

Our estimated delivery timeframes are:

Shipping Method Estimated Delivery Cost
Express Shipping 5–8 working days Paid
Standard Shipping 5–12 working days Free

Working days generally refer to Monday to Friday, excluding UK public holidays.

Delivery estimates are indicative and are not guaranteed delivery dates unless expressly agreed.

The estimated delivery period begins from dispatch unless a different basis is clearly stated at checkout.

Order processing time, where applicable, will be communicated separately.

We aim to deliver orders within the estimated timeframes provided.

4. ORDER PROCESSING

Orders are processed after payment authorisation and confirmation.

Processing times may vary depending on product availability, order volume and operational requirements.

Orders placed during weekends or UK public holidays may begin processing on the next working day.

Once your order has been dispatched, you may receive a shipping confirmation email containing available tracking information.

Any applicable processing period will be taken into account when communicating the overall expected delivery timeframe.

5. SHIPPING DESTINATIONS

Wenscarlo primarily serves customers throughout the United Kingdom, including England, Scotland, Wales and Northern Ireland, subject to delivery availability.

Available shipping methods will be displayed during checkout.

Certain remote locations may have different delivery arrangements where clearly communicated before purchase.

If we are unable to deliver to your selected address, we will notify you and arrange an appropriate resolution.

6. ORDER TRACKING

Where tracking is available, customers will receive tracking information by email after their order has been dispatched.

Tracking updates may take some time to appear after the carrier receives the parcel.

Customers can use the tracking information provided to monitor the progress of their delivery.

If you require assistance with tracking your order, please contact:

help@Wenscarlo.store

7. DELIVERY DELAYS

Although we make reasonable efforts to meet our estimated delivery times, occasional delays may occur due to circumstances such as:

  • Severe weather conditions.

  • Public holidays.

  • Carrier disruptions.

  • Customs or logistical inspections, where applicable.

  • Unexpected transport interruptions.

  • Increased order volumes.

If we become aware of a significant delay affecting your order, we will take reasonable steps to inform you.

Under the Consumer Rights Act 2015, goods must generally be delivered without undue delay and, unless otherwise agreed, within 30 days after the contract is entered into.

If delivery does not occur within an agreed timeframe, customers may have the right to request delivery within an additional appropriate period or terminate the contract where the statutory conditions are met.

Where the contract is lawfully terminated for non-delivery, any refund due will be issued without undue delay.

Nothing in this policy limits your statutory consumer rights.

8. INCORRECT OR INCOMPLETE DELIVERY INFORMATION

Customers are responsible for providing accurate delivery information during checkout.

Please ensure that your delivery address, postcode and contact details are correct before submitting your order.

If you notice an error, contact our customer support team as soon as possible.

We will make reasonable efforts to update your delivery information before dispatch.

Changes may not always be possible once a parcel has entered the delivery network.

Any additional arrangements or charges arising from an incorrect address will be assessed fairly and in accordance with applicable consumer law.

9. LOST OR MISSING PARCELS

If your order has not arrived within the expected delivery period, please contact our customer support team.

We will investigate the issue with the relevant delivery provider.

Where Wenscarlo arranges delivery, the risk of loss or damage generally remains with us until the goods come into your physical possession or that of a person nominated by you to receive them.

If a parcel is confirmed lost before delivery, we will provide the appropriate remedy in accordance with your statutory rights.

Customers are not required to resolve disputes directly with the carrier before exercising their legal rights against Wenscarlo.

10. DAMAGED PARCELS

If your order arrives damaged, please contact us as soon as reasonably possible.

Where available, please provide:

  • Your order number.

  • A description of the damage.

  • Photographs of the affected product or packaging.

Photographs may help us investigate the issue but are not an absolute requirement for exercising statutory rights.

Where goods are damaged, faulty or otherwise fail to conform to the contract, customers are entitled to remedies under the Consumer Rights Act 2015.

Please refer to our Return & Refund Policy for further information.

11. MULTIPLE PARCELS

Some orders may be dispatched in separate parcels depending on product availability and fulfilment arrangements.

Where an order is shipped in multiple parcels, customers may receive separate delivery notifications or tracking references.

We will not impose additional delivery charges beyond those agreed at checkout without your express consent.

The delivery of separate parcels does not remove or reduce your statutory consumer rights.

12. SHIPPING FEES AND REFUNDS

Standard Shipping is free for eligible UK orders.

Express Shipping is a paid service, with the applicable fee displayed at checkout.

If you exercise your statutory right to cancel an entire eligible online order, we will refund the original standard delivery charge where required by law.

If you selected Express Shipping, we are generally not required to reimburse the additional amount exceeding the least expensive standard delivery option offered.

Where delivery has failed or goods are faulty, any applicable refund or reimbursement will be determined in accordance with UK consumer law.

13. INTERNATIONAL SHIPPING

Our primary delivery services are intended for customers in the United Kingdom.

International delivery, if offered, will be subject to availability and the shipping information displayed at checkout.

Any applicable international shipping charges, import duties or other mandatory costs will be communicated in accordance with relevant legal requirements.

Customers should review the available delivery information before placing an international order.

14. CUSTOMER SUPPORT

Our customer support team is available to assist with questions concerning shipping, delivery, tracking and missing parcels.

WENSCARLO — CUSTOMER SUPPORT

Website: https://Wenscarlo.store

Email: help@Wenscarlo.store

When contacting us about an existing order, please include your order number and a brief description of your enquiry.

We aim to respond to customer enquiries within a reasonable timeframe.

15. CHANGES TO THIS SHIPPING POLICY

Wenscarlo may update this Shipping Policy to reflect changes in our delivery services, operational procedures or applicable legislation.

The latest version will be published on our website.

Changes will not retrospectively remove statutory rights or unlawfully alter delivery terms already agreed for existing orders.

16. APPLICABLE CONSUMER RIGHTS

This Shipping Policy is intended to operate in accordance with applicable UK consumer protection legislation, including:

  • Consumer Rights Act 2015.

  • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

  • Other applicable consumer protection legislation.

Nothing in this policy excludes or restricts any statutory rights available to consumers under UK law.

WENSCARLO — MEN'S CASUAL LUXURY

Timeless Style for Modern Men.

Website: https://Wenscarlo.store
Customer Support: help@Wenscarlo.store

© 2026 Wenscarlo. All rights reserved.